Online new-hire Flight Attendant training is here

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All across the globe, schools, training centers and other learning facilities have adapted by introducing online remote learning models as a result of the COVID-19 pandemic. Earlier this week, the Envoy Flight Service Training team launched a new, FAA-approved online learning model for new-hire Flight Attendants designed to keep instructors and Flight Attendant trainees safe… Read more »

Five years of Embraer 175 operations

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Five years ago today, our Embraer 175 fleet officially entered scheduled revenue service. The first official flight? AA3313 from Dallas/Fort Worth (DFW) to Little Rock (LIT). After an on-time departure and quick turn, DFW Airport greeted the aircraft with a water-cannon salute (shown above) before the aircraft turned again and went to Savannah (SAV). On… Read more »

Recovering from storms in Eastern Iowa

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It’s been a tough week for the Envoy team in Cedar Rapids, Iowa (CID). On Tuesday, severe thunderstorms rolled through the area, leaving approximately 90,000 people without power, including most of the team and the airport itself. Even today, linemen and emergency technicians continue to work to restore power to homes in the area. “This… Read more »

Not all heroes wear capes – some wear wings

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While waiting to work a flight from Chicago (ORD) to Harrisburg (MDT) Envoy Flight Attendant Art Codero noticed a customer in the gate area who appeared to be unconscious and turning blue. Without flinching, he located an Automated External Defibrillator (AED) unit and proceeded to administer shocks to the customer, who was quickly revived. Once paramedics arrived,… Read more »

Fun, sun and safety in LAX

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On Tuesday, Feb. 18, the Envoy Customer Services team in Los Angeles (LAX) hosted a safety-themed employee recognition event, complete with games, trivia, raffle prizes, a taco truck and, of course, California sunshine. Managers and Lead Agents designed and selected each game with a specific goal in mind – to improve Elevate behaviors, test Safety and Eagle… Read more »