Envoy Blog

60 Second Interview: Ladisluz Lopez

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Ladisluz is our Manager of Baggage Operations for our Miami (MIA) operation. Her team makes sure that no bag gets left behind at one of American’s most important hubs. What is the best advice you’ve received? “Make sure that whatever you do in life, you do it right” – wise words from my parents, that… Read more »

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Born to fly and ready to race, Envoy pilot takes on Reno

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Before he could even drive a car, he could fly a plane. On his sixteenth birthday, Envoy First Officer Paul Downing soloed his first flight. At this point in his young life, flying planes was old hat, like riding a bike or tying his shoes. “My very first memories are of my dad sitting me… Read more »

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Saving a life in Texarkana

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Envoy Station Agent Ann Taylor is no stranger to saving lives. She was a full-time firefighter and Emergency Medical Technician (EMT) and still volunteers as a firefighter. Over the course of her career, she’s seen it all. So when a father rushed into Texarkana Regional Airport (TXK) with a baby that wasn’t breathing, she immediately… Read more »

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60 Second Interview: Jeannie Hernandez

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Jeannie is Envoy’s Director of Talent Development at Envoy Headquarters. Her team oversees training and development opportunities for employees all across Envoy. What is the best advice you’ve received? I have two bits of advice I have received and live by every day: It’s not what happens to you, but how you react to it… Read more »

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Elevating from the heart in XNA

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When Envoy Station Agent Brookie Julian noticed an elderly man sitting in an awkward position near the ticket counters at Northwest Arkansas (XNA), she went over to check. That little act – being situationally aware and caring for customers around her – started a chain of events that saved the customer’s life. When she approached the elderly… Read more »

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