Ricky Deane is responsible for Envoy’s operations in Chicago – Envoy’s second largest hub with more than 300 daily departures. He also has direct oversight of other American Eagle carrier’s ground operations at the hub. With a focus on safety and reliability, he also oversees compliance with regulatory requirements, contracts and vendor relations.
Ricky has been in Aviation for more than 20 years, starting as a supervisor at a small charter company in the Caribbean, and progressing to different roles with American Eagle, such as Ramp Manager for the Boston Hub, Country Manager for the Bahamas and Vice President for the Miami hub.
Customer Service – whether internal or external – is a true passion for Ricky, and he is always looking for creative ways to draw closer to customers and employees alike. A native of England, Ricky earned an Associates degree in Accounting from North London College.