Envoy News

Envoy and CWA Reach Tentative Agreement on Initial Agreement

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I’m pleased to announce that a Tentative Agreement has been reached with our Customer Services Agents, who voted for representation by the Communications Workers of America (CWA) in late 2015. My sincere thanks to the negotiating committees at Envoy and the CWA who worked very hard to reach a mutually beneficial agreement. I understand that… Read more »

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E175 fleet achieves 175,000 departures (and counting!)

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Our Embraer 175 (E175) fleet entered revenue service in Feb. 2016. Just under three years later and yesterday our growing E175 fleet reached an important milestone – more than 175,000 total departures and more than 10 million customers served! “It takes tremendous teamwork to achieve this milestone with outstanding reliability and performance,” said President &… Read more »

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Assisting soldiers stranded at DFW

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Last week, wintery weather affected our operation near Lawton (LAW). Due to safety concerns, the U.S. Army closed their nearby Fort Still Army Base, resulting in more than 1,200 inbound soldiers spending the day (and night) at Dallas/Fort Worth (DFW). In close coordination with DFW Airport, Envoy – including Passenger Services Agents Tevita Tulfua, Nicole Jones and Marcus Ortega (shown right) –… Read more »

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Envoy adds new destination in Mexico

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Ribbon cutting ceremony upon flight arrival in Oaxaca

On Dec. 19, American Airlines launched new service from Dallas/Fort Worth International Airport (DFW) to Xoxocotlán International Airport (OAX) in Oaxaca, Mexico. The new route will be served by Envoy with an Embraer 175 (E175), offering customers 12 seats in first class and 64 seats in the main cabin. Customers on the inaugural flight arrived… Read more »

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Customer Cup comes to the Conch Republic

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Key West, Florida. Home to crystal blue seas, sunny skies, glistening sands, and now an American Airlines Customer Cup! The Envoy team at Key West International Airport (EYW) outperformed all five Customer Cup metrics in the third quarter of 2018 (3Q18) to take home the station’s first ever Cup win. So how did the team… Read more »

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