“A one-person band is a musician who plays a number of instruments simultaneously using their hands, feet, limbs and various mechanical and/or electronic contraptions.” – Wikipedia In the Midland International Air and Space Port (MAF) terminal, at the gate, behind the ticket counter, down the jet bridge, on the ramp and even in the aircraft… Read more »
“Can anyone help?!” someone screamed across the terminal. Without flinching, Envoy Lead Agent Presad Rennie ran over and saw a customer holding a choking toddler. Taking the child from his mother’s arms, Presad flipped the toddler over, applied three sharp blows between the shoulder blades and was able to successfully dislodge the obstruction – a… Read more »
Above: EHQ Drug/Alcohol Program Mgr Noemi Moreno receives news of her 2016 President’s Award. Envoy is pleased to announce the winners of the 2016 Envoy President’s Award. Nominated by their peers and selected from among more than 250 nominations, these individuals strive each day to truly go “above and beyond.” They routinely exceed company goals, surpass expectations and… Read more »
Envoy Captain Chris Wharton (left) with frequent flyer Laura Jozwiak (right). On a regular basis, customers flying on American Eagle flights operated by Envoy Air will reach out to us to give our hard-working customer service agents their due praise. Whether it’s a flight attendant, gate agent or pilot going above and beyond, we love… Read more »
His hands are always folded in front or behind him. His shoulders are always pushed back. His uniform is always crisp and impeccable. No hair on his head is out of place. He always greets his customers with a smile that beams from ear to ear. When he is in “airplane mode,” Daniel Ignacio de… Read more »