Last week, leaders from across our hubs gathered at Envoy Headquarters for the second annual Hub & Gateway Summit—an event focused on advancing safety, collaboration and sharing best practices in support of summer readiness. As part of Envoy’s ongoing commitment to delivering a safe, efficient and seamless experience for both customers and team members, the summit served as a vital forum for bringing Customer Services leaders together with a focus on strategic planning.

Over the course of the conference, teams shared key updates on progress made throughout the year, exchanged best practices and explored new opportunities to enhance operational performance. A standout moment was the safety breakout session, where participants developed a list of actionable steps to support long-term safety improvements. The session also reinforced the importance of fostering a unified safety culture and strengthening cross-departmental accountability through proactive auditing.

“This summit was a powerful reminder of what we can achieve when we come together with a shared focus on safety and collaboration,” said Envoy Vice President of DFW Hub Operations, Jose Velez Rubio. “The open dialogue, strategic planning, and ideas that came out of this event will help drive real improvements—not just for the summer, but for our long-term success as a team.”

Thank you to everyone who took part and contributed to this important initiative. With the alignment and momentum built at the summit, we’re well equipped to take on the challenges of the busy summer season—together, as one team.