The recent snowstorm that slammed the Northeast U.S. had a ripple effect throughout the country, stranding one frequent traveler from Monterey, Calif. (MRY) in Phoenix– with her luggage back in Boston. Once she arrived home to MRY, she approached the counter and was assisted by Envoy Station Agent Mike Curvin.
“Mike worked on my issue for almost an hour, pleasant and patient, and I received the bag less than 24 hours later,” reported the Platinum AAdvantage member. “I want to be sure Mike is acknowledged for his customer orientation, which really stood out. This is the AA we want to experience – many thanks!”