Envoy

Baton Rouge takes home their first Customer Cup win

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On Thursday, May 24, the Envoy team in Baton Rouge (BTR) came together to celebrate a fantastic first quarter of 2018 (1Q18). But that’s not all – the team’s hard work paid off, and the team earned themselves the station’s very first American Airlines Customer Cup – the coveted quarterly prize for outstanding operational performance… Read more »

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Love is in the Air: Capt. Philipe Abs Da Cruz and Mathias Hoffmeister

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“I remember looking at him and thinking, he’s the one” explains Envoy Capt. Philipe Abs Da Cruz, about meeting his husband, Mathias Hoffmeister while working for a Brazilian airline. Little did he know that just a few years later, the relationship would take the couple from Brazil to America, and from Envoy to American. “We… Read more »

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Third time’s a charm in Santa Fe

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Don’t call it a comeback – after a short break for 3Q17, Santa Fe’s winning team is back with their third American Airlines Customer Cup win in the space of one year – this time for outstanding operational performance and customer satisfaction in 1Q18. “When we won 4Q17 we told everyone we’d be back in… Read more »

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From an ambulance to a Dreamliner – saving lives over the Pacific

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Meet Dan Dean. Part time Station Agent for our Madison, Wisconsin (MSN) operation, part time firefighter and Emergency Medical Technician (EMT) for Brooklyn Fire & EMS in Brooklyn, Wisconsin. Dan recently used his travel privileges to visit his son in Japan over spring break, but got an unexpected surprise on the way home after a… Read more »

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60 second interview: Seth Haldeman

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Seth Haldeman is the Ramp Manager for our Miami (MIA) operation, where Envoy provides ground handling services for all American Eagle branded regional departures. What is the best advice you’ve received? The best advice I’ve been given is to treat others with fairness and respect, and to be empathetic. These qualities are especially important when… Read more »

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