Last month, the Envoy and American teams at San Diego International Airport (SAN) came together to celebrate their second-in-a-row win of the American Airlines Customer Cup, this time for the second quarter of 2025 (2Q25).

With about 60 employees operating at SAN, Envoy handles the cabin cleaning and Baggage Support Office (BSO) operations for all of American’s flights that come through the airport. Both of these roles play a big part in the key metrics – like Mishandled Baggage Ratio (MBR) and overall customer satisfaction – that determine each quarter’s Customer Cup winner.

“One win is quite an accomplishment, but two in a row is absolutely phenomenal,” said Envoy SAN General Manager Beau Vanderford. “I’m incredibly proud of this team for these back-to-back wins and I look forward to seeing another successful quarter with them.”

To commemorate the win, Team SAN took advantage of the beautiful weather with a celebration outside near the ramp. After enjoying catered tacos, they stopped at an ice cream truck for some scoops and soft serve before heading back inside to cut their cake.

“This win was a joint effort between the Envoy and American teams, which goes to show how important collaborative teamwork is in our everyday tasks,” said Envoy Regional Managing Director Timarty Stitt. “These successes don’t happen overnight, and they don’t take just one person working hard on their own tasks. This win was earned by everyone here working together throughout the entire quarter.”

Congrats on your back-to-back wins, Team SAN!