Envoy

60-Second Interview: Kristi Shoates

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In celebration of Women’s History Month and the amazing women who work at Envoy, we wanted to share a few quick interviews that highlight their hard work and dedication to inspire others. Let’s meet Kristi Shoates who is a Manager of Crew Scheduling based at our headquarters in Irving, Texas. What is your Envoy story? In… Read more »

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Compassionate teamwork helps passenger in need

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Those on the outside of aviation looking at our employees in customer service, maintenance, flight crews and beyond, aren’t always seeing the full story. Each person that calls aviation their home is just that, a person, a human with more than just a job to do. The most important and valuable part of what we… Read more »

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Women With Wings: DFW Operations – Part Three

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Missed part one and two? Catch them here and here. In the DFW control center, their main function is to orchestrate the aircraft traffic coming in and out of the airport to ensure a safe, orderly operation. Like maestros conducting a symphony, the Envoy ground traffic controllers and coordinators carefully arrange the DFW ramp into… Read more »

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Envoy After Hours: Dispatcher Donnie Hackett aka “Mr. Midnight”

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In Irving, Texas around midnight, there aren’t many businesses that are open apart from your all-night diners, never-closed superstores and 24-hour hamburger joints. But at Envoy Headquarters, the aircraft dispatchers are working business as usual. This group of night owls works in Systems Operations Control (SOC) overnight to monitor flights by communicating with stations and… Read more »

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A taste of what’s to come, LeTourneau University students visit Envoy and American

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On Thursday, April 27, twelve students from Envoy Partner School LeTourneau University’s (LETU) aviation program paid a visit to Envoy Headquarters, American Airlines Training Center and the C.R. Smith Museum. The tour also included an up-close look at American’s Integrated Operations Center where students were allowed to learn the day-to-day duties of their job. Led by… Read more »

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