For any airline there are special passengers that need expert assistance and attention, and whether they are frequent flyers, military veterans or people with autism, Envoy goes the extra mile to guarantee a memorable experience. And then there’s four-year-old Kristen. Born with physical disabilities in Honduras, Kristen Emiliana Castellón (pictured above) and her grandmother were… Read more »
James McKnight works in busy Miami International Airport (MIA) as an Envoy Customer Services Lead Agent, and every day he sees thousands and thousands of people. In such a fast-moving environment, it’s easy to get caught up in the hustle and bustle of so many people coming and going. However, James, who has worked for Envoy… Read more »
In celebration of Women’s History Month, we’re sharing a series of sixty-second interviews from the women employees and leaders all across the Envoy operation. For this installment, we hear from Sue Bergner, who is a flight attendant and Flight Service Manager in MIA. What makes you proud? It makes me proud to be a loyal, dedicated employee… Read more »
Stephanie Gautreaux isn’t exactly tall, but by no means is she small. A look of total confidence shows behind a gleaming smile as she walks the Miami International Airport (MIA) terminal quickly, with a purpose, wearing a sharp, blue dress and glossy, leather pumps. And then, there’s the Stephanie that is shaking with concentration and… Read more »
When adversity hits hard, like hurricane Irma in Florida, people’s true character comes through. For the many Envoy employees at the Miami International Airport (MIA), altruism and goodwill shined bright. Before Irma was even close to Florida, Envoy began an all-hands-on-deck preparation for the hurricane, as well as packaged together relief supplies to send to… Read more »