This week, Envoy hosted 50 members of the Regional Airline Association (RAA) at our headquarters Training Center, in town to attend the Advanced Qualification Program (AQP) Working Group meeting. AQP is a voluntary and more rigorous alternative to traditionally required training, and seeks to increase aviation safety through improved training and evaluation. The working group… Read more »
It’s been another brutal winter in the Midwest, with weather repeatedly impacting our Chicago hub operation. One customer whose flight was cancelled took time to recognize Envoy Passenger Service Agent Elizabeth (Liz) Dianzo for her rebooking assistance. “Liz processed almost the whole flight,” wrote the customer. “She was fast and honest, providing customers with useful… Read more »
Some people just instinctively know how to help. When a customer’s father needed emergency heart surgery, he urgently needed to get to Albuquerque to be at his father’s side. Landing in Dallas/Fort Worth (DFW) for his connection, the man was understandably exhausted, sick with worry and confused. “I went up to the gate I thought… Read more »
A seasoned traveler – who specializes in hiring managers and identifying strong team leaders – recently wrote in to recognize Envoy Lead Station Agent Renee Rastoskey in Kalamazoo (AZO) for her outstanding service. “I’ve never once been treated as well as I was today by Renee,” he wrote. “From check-in at the ticket counter to… Read more »
The Envoy team in Nashville gathered to show their pride in a job well done! Shown here (front row) are David McCray, Drew Owen, Victoria Mills, Virgie George, Elias Kebret and Cody Spires; (back row) Germey Henderson and Rolando Ellis. Way to go, Team Nashville!