Envoy

RDU Employees of the Month

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Each month, the Envoy team in Raleigh/Durham (RDU) honors station employees who demonstrate a positive attitude and the commitment to go “above and beyond” for our passengers. General Manager Michael Johnson recently presented (shown left to right) Passenger Service Agent Jalene Smith and Fleet Service Clerk Tashema Frazier with “Employee of the Month” awards, with… Read more »

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Envoy names 2Q15 Outstanding Flight Attendants

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Envoy announced the selection of three Outstanding Flight Attendants for the second quarter, including (shown left to right) Adair Ahrens (DFW), Karen White (JFK/LGA) and Helen Kay Omastiak (ORD). Nominated by their peers or manager based on positive customer letters and overall professionalism, these exceptional employees consistently go out of their way to serve their customers… Read more »

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Toronto celebrates successful Pan Am Games

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The Pan-American Games, a summer sporting event that draws thousands of athletes every four years to participate in a variety of competitions, drew to a close yesterday in Toronto (YYZ), and the Envoy team was ready and waiting to escort the competitors home. The 16-day event kicked off earlier this month, prompting Envoy’s team in… Read more »

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Houston Earns American’s Customer Cup

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Congratulations to the team in Houston, winners of the American Airlines 1Q15 Customer Cup competition, honoring stations for their performance in dependability, mishandled baggage rates, customer complaints and Customer Satisfaction Survey results. Envoy provides ground handling services to American in Houston. Shown here from American are Regional Managing Director Terry Vevea and Vice President of… Read more »

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Longview team offers shelter from the storms

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The Envoy team in Longview, Tex. (GGG) did a terrific job handling several diversions last week, when storms blew through the Dallas/Fort Worth (DFW) hub. For a station that usually handles two regional flights each day, having three unplanned flights arrive back-to-back – including two American Airlines mainline jets – was quite a challenge. “I am… Read more »

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