Envoy

Envoy Flight Attendant: New job, new adventure

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Flight Attendant Lance Smith says he chose to become a flight attendant for many reasons — his experience in high-end retail and fulfilling a longtime dream of his mother. The 36-year-old artist from New Mexico and Oklahoma was drawn to life as a flight attendant for another great reason, adventure. Let’s hear from Lance in… Read more »

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Not all heroes wear capes – some wear wings

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While waiting to work a flight from Chicago (ORD) to Harrisburg (MDT) Envoy Flight Attendant Art Codero noticed a customer in the gate area who appeared to be unconscious and turning blue. Without flinching, he located an Automated External Defibrillator (AED) unit and proceeded to administer shocks to the customer, who was quickly revived. Once paramedics arrived,… Read more »

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Fun, sun and safety in LAX

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On Tuesday, Feb. 18, the Envoy Customer Services team in Los Angeles (LAX) hosted a safety-themed employee recognition event, complete with games, trivia, raffle prizes, a taco truck and, of course, California sunshine. Managers and Lead Agents designed and selected each game with a specific goal in mind – to improve Elevate behaviors, test Safety and Eagle… Read more »

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Guest Blog: Crossing Over (to the other side of the counter)

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By Envoy Agent Cyndi Glidewell What does an Executive Platinum, 3-million-miler do when the project ends? I’d heard stories of how hard it can be to adjust to life off the road. The phenomenon is real. After getting on a plane every week for as many years as I can remember, I truly went through… Read more »

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Embracing differences at the 2020 NGPA Winter Warm-Up

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This year’s NGPA Winter Warm-Up Conference in Palm Springs was a new beginning for the event, and for the organization itself. Held at the newly renovated Riviera hotel, the space was a welcoming refreshment compared to previous years, and in a way the new, sophisticated location was perfect for bringing in 2020 and the new… Read more »

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