Envoy

Silver Linings: MIA Lead Agent sends some care

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James McKnight works in busy Miami International Airport (MIA) as an Envoy Customer Services Lead Agent, and every day he sees thousands and thousands of people. In such a fast-moving environment, it’s easy to get caught up in the hustle and bustle of so many people coming and going. However, James, who has worked for Envoy… Read more »

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Santa Barbara wins first American Airlines Customer Cup

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There’s nothing quite like coastal California, with its majestic mountains, sea breezes and vibrant flora. At Santa Barbara Municipal Airport (SBA), all of these fantastic qualities are on full display. Surrounded by palm trees and Spanish mission architecture, the Envoy Customer Services team is as lively and eclectic as its environment. Recently, the SBA team… Read more »

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