Our front line and customer service employees know a thing or two about elevating the everyday experience for our passengers. Most importantly, their attentiveness is genuine, not manufactured. Such is the story in Cedar Rapids, Iowa where Envoy General Manager Frank Dombrowski first met Barb, an English Sheep Dog breeder who frequently shipped her dogs… Read more »
The Envoy breakroom at Redmond Municipal Airport (RDM) is so small it can fit inside an overhead bin. Okay, maybe not that small, but it’s definitely an intimate space. However tight a fit it may be, the RDM team has embraced it as a means to bring them closer together – figuratively and literally. In… Read more »
Shirrie Serrioz can easily be spotted in Dallas-Fort Worth International Airport (DFW) Terminal B wearing her sharp-looking outfits and beaming her thousand-watt smile, Walkie-Talkie always in hand. As a shift manager for Passenger Services, she’s often passing along that positive energy to her agents at the gate, leaving behind a wake of cheer and laughter…. Read more »
Soaring against the headwinds into Los Angeles International Airport (LAX), with the sun shining across rows of palm trees, sandy beaches, and endless traffic, you can’t help but sense the uniqueness of the city. Life inside the American Eagle remote terminal is no different; the Envoy operation at the gate and on the ramp is… Read more »
On August 1, the Houston team at George Bush Intercontinental Airport (IAH) hosted a Safety Ramp Rodeo for the Southwest region of Envoy operated airports that featured contests with a focus on safety, skills utilizing ground service equipment and overall Envoy Ground Operations Manual knowledge. The event included challenges that tested agents’ skills in tow… Read more »