After spending more than 20 years in the retail industry, Nikki Hunter-Nelson was looking for a career that would allow her to continue working in a customer-focused environment. When she discovered the opportunity to join Envoy at Monroe Regional Airport (MLU), she knew it was the perfect fit. Nikki’s hard work and dedication to our customers and her colleagues in 2025 earned her an Envoy President’s Award.

Nikki credits her coworkers for keeping her motivated and values the fast-paced environment where no two days are the same. For Nikki every day brings new opportunities to connect with each her coworkers and with passengers to create positive travel experiences.

Outside of work, Nikki enjoys officiating basketball and football games and giving back to her Monroe community.

What inspired your aviation career and path to your current role?

I previously worked in the retail industry for more than 20 years and was looking for a career that would allow me to continue working in a customer-focused environment. When I discovered the opportunity to work for Envoy, it felt like the perfect fit. What started as a new career quickly became something I genuinely love doing. Receiving recognition and Nonstop Thanks for going above and beyond is awesome, but I honestly view it as simply being myself and demonstrating the work ethic I’ve always had.

What sets your approach to work apart?

What sets me apart is the pride I take in providing excellent customer service and creating positive experiences for every passenger. I believe customer service is about more than simply completing a transaction. It is about building genuine connections with people. Because MLU serves many frequent travelers, I make it a point to learn names and greet customers personally when they come through the airport. I take the time to get to know them through conversations, learn about their families, careers, and travel preferences. When I see them in the airport or even out in the community, I always make an effort to speak to them.

What is a memorable career milestone or moment?

One of the most memorable milestones in my career has been this! Being selected as a recipient of the Envoy President’s Award. Receiving that recognition was especially meaningful because it reflected the dedication, professionalism and customer service that I strive to provide every day. Another proud moment was being recognized by the mayor of our community for the service I provide to passengers. That recognition meant a great deal because it extends beyond the airport.

How do you stay motivated and maintain high standards?

I stay motivated because of the people I work with every day. My coworkers are more than just colleagues, they feel like family.

What do you enjoy most about working at Envoy?

What I enjoy most about working at Envoy is the fast-paced environment and the fact that no two days are ever the same. Every day brings new challenges, opportunities, and interactions, which keeps the job exciting and rewarding.

What is a valuable lesson from your career?

One of the most valuable lessons I have learned from this job is the importance of patience and empathy. Working in the airline industry has taught me that every passenger has a unique story and many may be dealing with challenges that aren’t immediately visible.

Do you have any passions or hobbies outside of work?

Outside of work, I enjoy staying active by officiating basketball and football games. Officiating allows me to be involved in sports that I enjoy while giving back to the community.

Congratulations, Nikki! Thank you for showing what exceptional customer service looks like every day.