Soaring against the headwinds into Los Angeles International Airport (LAX), with the sun shining across rows of palm trees, sandy beaches, and endless traffic, you can’t help but sense the uniqueness of the city. Life inside the American Eagle remote terminal is no different; the Envoy operation at the gate and on the ramp is… Read more »
The giant, silver, and shining Customer Cup proudly displayed in the middle of the conference table served as the centerpiece for the Medford team’s celebration meal. Remove the airport setting, the office chairs, and the security badges, and you’d feel like you were at Sunday Dinner with a large family of ten. With each person… Read more »
During the 2018 summer, 15 interns from colleges around the U.S. worked in various departments at Envoy Headquarters in Irving, Texas. For 11 weeks, they were heavily involved in a wide array of projects in departments like Flight Safety, Communications, Finance and Flight Operations. By the end of the three months, the interns had gained the… Read more »
On August 1, the Houston team at George Bush Intercontinental Airport (IAH) hosted a Safety Ramp Rodeo for the Southwest region of Envoy operated airports that featured contests with a focus on safety, skills utilizing ground service equipment and overall Envoy Ground Operations Manual knowledge. The event included challenges that tested agents’ skills in tow… Read more »
It’s no secret; airports can be difficult for customers to travel through, with so many regulations and rules in place to make travel safer, but at the cost of convenience. When one passenger flying from Billings Logan International Airport (BIL) to Dallas-Fort Worth (DFW) ran into a snag concerning a painting too large to carry on… Read more »