In October, among the leaves of yellow, orange and red, you can always find a little pink brightening up the day. That’s because October is Breast Cancer Awareness month and at Envoy, employees across the system wear pink to not only bring awareness to the need for research, but also in support of friends and… Read more »
Frantically changing out of their uniforms in the Dallas-Fort Worth Airport (DFW) employee parking lot, husband and wife Envoy Flight Attendants John and Marianela Grace were in a rush to buy supplies to send to their family in Puerto Rico devastated by hurricane Maria. Just after finishing a four-day trip, the Graces were racing against… Read more »
Imagine sitting in the cabin of an Embraer 175 about to reach your gate, and over the PA a flight attendant begins thanking the customers aboard the plane. When Envoy Flight Attendant Michael Frederick is that person holding the phone, he likes to do things a little differently. “I tell my customers the same thing… Read more »
When adversity hits hard, like hurricane Irma in Florida, people’s true character comes through. For the many Envoy employees at the Miami International Airport (MIA), altruism and goodwill shined bright. Before Irma was even close to Florida, Envoy began an all-hands-on-deck preparation for the hurricane, as well as packaged together relief supplies to send to… Read more »
Since 2015 — when American Airlines began incorporating Envoy into the running for The Customer Cup award — one Envoy station, operating on the ramp and in the terminals, stands above the rest. For the third time in two years, Blue Grass Airport (LEX) has won the prestigious award for their excellence in customer service…. Read more »