On July 21, Passenger Services agent Jordan Woods was re-booking a line of passengers in Terminal B of Dallas-Fort Worth International Airport. He says that all of a sudden he felt a woman approaching him at the counter and he saw her pointing to her throat. “I froze for a second but then I knew I… Read more »
During the 2017 summer, twelve interns from colleges around the U.S. worked in various departments at Envoy Headquarters in Irving, Texas. For ten weeks, they were heavily involved in a wide array of projects in departments like Flight Safety, Communications, Finance and Flight Operations. Envoy interns also spent time learning airline operations with visits to the Dallas-Fort Worth… Read more »
The brand-new team at Appleton International Airport (ATW) has waited weeks in anticipation of this day. Like a group of children looking in the pet store window, they watched as the Embraer 145 rolled down the runway under the arc of a water cannon salute from the local fire department. American Eagle Flight 3919 from… Read more »
What if your favorite coworker was more than just a friend? What if that friend was actually family? Crystal Roberts and Maria Powell are the best of work friends. They have a connection that goes deep into their personalities; same mannerisms, same laugh, the same squeal of excitement. The pair even looks similar with their… Read more »
“Can anyone help?!” someone screamed across the terminal. Without flinching, Envoy Lead Agent Presad Rennie ran over and saw a customer holding a choking toddler. Taking the child from his mother’s arms, Presad flipped the toddler over, applied three sharp blows between the shoulder blades and was able to successfully dislodge the obstruction – a… Read more »