Customer kudos for Abilene team
Despite days of wintry weather impacting the operation, the Envoy team in Abilene (ABI) earned a sincere letter of thanks from a United Airlines customer whose flight was diverted and ultimately canceled. Since United doesn’t serve ABI, the Envoy team stepped in to assist the stranded travelers. One United passenger recounted the outstanding treatment by everyone… Read more »
FAA approves Envoy safety demonstration
To introduce a new aircraft type to its fleet, airlines are required by the FAA to perform a partial evacuation, or “mini-evac,” to demonstrate the effectiveness of their crewmember training program, emergency procedures, required emergency equipment and evacuation slides. Yesterday, Envoy successfully demonstrated an Embraer 175 (E175) evacuation inside the DFW Hangar, gaining FAA approval… Read more »
30 Envoy pilots continue careers at American
Congratulations to the 30 Envoy Pilots who will take advantage of our industry-leading flow-through agreement with American Airlines and begin their mainline career in January. With training classes that begin on Jan. 5 and 19, Envoy pilots will make up 52% of American’s new hires for the month. “I’d like to thank each of these… Read more »
DFW marks 100 days without a cancellation!
Congratulations to the Envoy team at Dallas/Fort Worth (DFW) – yesterday they surpassed an amazing 100 days without a single controllable cancellation at the hub! “Controllable” cancellations are those that are within the airline’s control – such as for a mechanical or crew issue. They exclude cancellations driven by weather or Air Traffic Control restrictions… Read more »
Envoy volunteers spread cheer with Snowball Express!
Last Saturday, more than 1,700 children and spouses of fallen service members from 84 cities worldwide traveled to Texas via nearly 60 chartered and commercial flights as part of Snowball Express. The all-expense-paid trip marks the 10th annual celebration, and is made possible by nearly 1,000 employee volunteers all across American Airlines Group, for whom… Read more »